Ordering and Shipping
Please note we do not currently deliver at weekends.
Godiva Europe web site currently ships to: Belgium, France, Germany, Netherlands, Italy, Spain, Portugal,
Luxembourg, Poland and Austria.
To Belgium: Shipping Time:1 Day, Shipping cost: €8.5, Free Shipping Limit: €50
To Germany: Shipping Time: 1-3 Day, Shipping cost: €11, Free Shipping Limit: €60
To France: Shipping Time:2-3 Day, Shipping cost: €15, Free Shipping Limit: €80
To Netherlands: Shipping Time:1 Day, Shipping cost: €10, Free Shipping Limit: €50
To Spain: Shipping Time: 3-5 Day, Shipping cost: €21, Free Shipping Limit: €80
To Italy: Shipping Time:2-4 Day Shipping cost: €20, Free Shipping Limit: €100
To Portugal: Shipping Time:3-5 Days, Shipping cost: €24, Free Shipping Limit: €100
To Luxembourg: Shipping Time:1 Day, Shipping cost: €8.5, Free Shipping Limit: €50
To Poland: Shipping Time:2-4 Days, Shipping cost: €18, Free Shipping Limit: €80
To Austria: Shipping Time:2-3 Days, Shipping cost: €14, Free Shipping Limit: €50
Our company is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient.
Yes. You can add a personal touch to all gifts. You will be able to add your personal gift message on the cart page or cart page drawer when you click the cart logo. Your personal gift message can be up to 300 characters.
There are a few reasons an order can be returned to sender but most often it is due to an incorrect address. Please get in touch with the customer services on +441223081412 if you receive information regarding your parcel being returned to sender.
You can always get in contact with the Customer Service for receiving invoice of your order. We don't send an invoice within the order while delivering it.
The perfect GODIVA experience is always our priority. Our deliveries are fullfilled with temparature controlled packaging during hot weather conditions.
Unfortunately we don't offer this service for now.
CAMPAIGNS & PROMOS
You can use your coupon codes on your order by entering them in "Discount Code" field on the "Checkout" page.
-There might be minimum, maximum number of products or minimum and maximum basket amount requirements within the scope of the specific campaign.
-Coupon codes cannot be combined with other campaigns unless stated otherwise
-Godiva reserves the right to change the scope, conditions and duration of the campaign.
Products offered with discounts ;
-Best before days of these products may be narrow and can be found under the "Detail" field on the product details page.
-The discounted prices can be ended when the the related product is out of stock.
-The amount of discounts and stocks in the discounted prices may differ on a product basis.
-Coupon codes and gift notes entered in the Checkout step can be used together with the discounted prices.
-Discounted prices are only valid on godiva.eu website not in Godiva Cafes.
-Godiva reserves the right to change the scope, conditions and duration of the campaign.
-All the information is written for any occasional campaign on FAQ page as a separate section and you may also contact our call center on +441223081412 for details.
Allergy & Product Information
If you have a dairy allergy, it’s best you don’t consume GODIVA products.
The most common allergies are to peanuts, tree nuts (almonds, hazelnuts, walnuts, macadamias), milk, soy lecithin, and gluten. Although the evidence is slim, some people may be allergic to chocolate itself. People who should not eat Godiva Chocolates include: Anyone with a nut allergy since the nut oils transfer from mold to mold. Anyone who believes he or she is allergic to chocolate.
Due to the wide range of world-class ingredients that go into all our beautifully crafted chocolates, all our products may contain traces of nuts and/or peanuts. If you have a nut allergy, it’s recommended you don’t consume GODIVA chocolate.
Sure, it is possible to be allergic to chocolate, but true chocolate allergies are very rare. It's much more likely someone will be allergic to an ingredient in a chocolate product. The Eight Most Common Food Allergies: Milk, eggs, peanuts, tree nuts, soy, wheat, fish, shellfish. Source: FAAN (Food Allergy and Anaphylaxis Network)
On the contrary, it has a beneficial effect on cholesterolemy. Indeed, after assimilation, cocoa produces 72% unsaturated fatty acids, which reduce cholesterol levels and clean the arteries. And it contains only 20% saturated fatty acids which have the opposite effect. The amount of cholesterol in dark chocolate is negligible. In milk chocolate, it varies from 15 to 18 mg per 100 g which is insignificant. But of course we are talking only of chocolate whose fat content is 100% cocoa butter, like Godiva chocolate.
The liver, contrary to popular opinion, is not involved in indigestion. It is a de-intoxication point for substances which damage the organism, notably venous fungus, alcohol and certain drugs. When too many fatty foods are consumed it is in fact the stomach and the digestive tract which are affected. Chocolate is often blamed when it has been consumed at the end of an unbalanced meal. At Christmas and Easter, for example, indigestion is actually caused by increased fat intake (foie gras, sauces, cakes etc.).
Yes and so chocolate is beneficial currently, at a time when our daily magnesium requirement, which we need for good neuro-muscular function, is barely covered by our food intake.
All Godiva chocolates are vegetarian.
As we work with so many different ingredients, we can’t guarantee our products don’t contain any gluten. If you have a gluten allergy, it’s best you don’t consume GODIVA chocolate.
Most of our carefully considered chocolates and other GODIVA products are dairy based. Because of this, none of them are vegan friendly.
All Godiva products made in Belgium are halal certificated as indicated by the logo. This certification is done by an HFCE (Halal Food Council of Europe) auditor. In consequence, they do not contain alcohol, pork or pork derivatives.
This certification is done by the Orthodox Union after the visit and control of an accredited Rabbi. Currently, only a part of our products are kosher certificated, however, we are working to extend the kosher certification to all our products and assortment made in Belgium. Please find the list of our kosher products enclosed.
Product ingredients are displayed on each product page under the "Product Information" tab.
Returns
Here at GODIVA, we’re total perfectionists and it shows. However, if you do have an issue with your order, please contact us within legal period. If it’s our mistake, we’ll be sure to have a solution as soon as humanly possible. However, we’re not responsible for faults resulting from environmental factors outside of our control.
We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards. So you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Godiva Chocolates. If, for any reason, you are not completely satisfied, simply contact us within 14 days of receiving your parcel to return your order for a prompt replacement, refund, or exchange.
If you received the incorrect GODIVA product, please contact us within legal period and we’ll make sure you get exactly what you ordered.
Care and Storage
To bring your chocolates back to ideal melt in your mouth temperature, keep them in plastic bags until the entire package comes to room temperature. This will take approximately two hours if stored in the refrigerator, and six hours if stored in the freezer.
We’ve spent years mastering the art of preservation. Your GODIVA chocolate should be enjoyed before it reaches its best before date.
You can find a best-before-date on each packaging of chocolate. All products ordered and delivered via online will have a minimum 2 weeks shelf life. We do not offer refunds for chocolate that is approaching its BBD.
Remember, Best Before Date (BBD) and Expiry Date are different from each other. Expiration dates tell consumers the last day a product is safe to consume. Best before date on the other hand tells you that the food is no longer in its perfect shape from that date; however, it is absolutely safe to consume.
Once opened, all our chocolates are designed to be blissfully devoured within two weeks, if stored below 18°C. Here are a few ways keep your GODIVA products in wonderful condition:
- Nothing ruins great chocolate faster than heat – avoid humidity and direct sunlight.
- For freshness of unopened products, please check the best before date (BBD).
- Never leave your handcrafted chocolates in the car.
- And please, don’t store your precious chocolates near odours.
Other
There’s nothing like discovering a new rich piece of chocolate artistry. And, although we do not ship samples, our dedicated GODIVA stores frequently offer new treats and samples for you to savour.
We couldn’t be more excited to help make your day even more wonderful. Please contact us with your details and a dedicated staff member will be in touch.
